Shipping policy
Shipping Policy
At Smart Finds, we aim to make your shopping experience simple, reliable, and convenient. Please review our shipping information below.
Delivery Coverage
We deliver orders nationwide across Pakistan to locations covered by our courier partners.
Shipping Charges
We currently offer Free Nationwide Delivery on orders placed through our website.
If shipping charges are introduced for certain products, locations, or special delivery services in the future, the applicable charges will be clearly displayed before checkout.
Delivery Time
Orders are normally delivered within 3–5 working days after order confirmation.
Delivery times are estimates and may vary depending on:
- Customer location
- Courier operations
- Public holidays
- Weather conditions
- High order volumes
- Other circumstances beyond our reasonable control
Remote or less-accessible locations may require additional delivery time.
Order Confirmation
After an order is placed, our team may contact you by phone or other available contact method to verify your order and delivery information.
Please provide an accurate phone number and complete delivery address to help avoid delays.
Order Processing & Dispatch
Confirmed orders are prepared and dispatched as soon as reasonably possible. Orders placed on weekends, public holidays, or during unusually busy periods may take additional time to process.
Once an order has been handed over to the courier, delivery timing may depend on the courier's operations and service availability.
Cash on Delivery
Cash on Delivery (COD) is available for eligible orders and locations across Pakistan.
Customers should ensure that someone is available at the provided delivery address to receive the parcel and make payment where required.
Delivery Attempts
Our courier partner may contact you before or during delivery. If a delivery attempt is unsuccessful because the customer is unavailable, unreachable, or the address provided is incomplete or incorrect, delivery may be delayed or the parcel may be returned to us.
Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information when placing an order.
If you notice an error in your address or phone number, please contact Smart Finds Customer Support as soon as possible. Once an order has been dispatched, we may not always be able to change its delivery information.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact Smart Finds Customer Support with your order details. We will review the shipment status and assist you accordingly.
Damaged or Incorrect Parcels
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order details and clear photos or videos where applicable.
Eligible cases will be handled according to our Return & Refund Policy.
Changes to This Policy
Smart Finds may update this Shipping Policy from time to time as our delivery services, courier partners, or business operations change. The latest version will be available on our website.
Contact Us
For questions regarding shipping, delivery, or your order, please contact Smart Finds Customer Support using the contact information provided on our website.