Refund policy

Return & Refund Policy

At Smart Finds, customer satisfaction is important to us. We carefully check and pack orders before dispatch. If you experience an issue with your order, please review our return and refund policy below.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused, undamaged, and in its original condition.
• The product must be returned with its original packaging, accessories, and any items included with it.
• Proof of purchase or order details may be required.
• A return request must be submitted within 7 days of delivery.

Products that have been used, damaged after delivery, altered, or returned incomplete may not be eligible for return.

For hygiene and safety reasons, certain personal-care, beauty, grooming, or hygiene-related products may not be eligible for return after they have been opened or used, unless the item was received damaged, defective, or incorrect.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it. If you receive a damaged, defective, or incorrect product, contact us as soon as possible and provide your order details along with clear photos or videos showing the issue.

Once the issue has been verified, we will arrange an appropriate replacement, return, or refund, depending on the circumstances.

Change of Mind

If you wish to return an eligible product because you changed your mind, return shipping charges may be the customer's responsibility. The item must meet the return eligibility requirements stated above.

Refunds

Once we receive and inspect an eligible returned item, we will inform you whether the refund has been approved.

If approved, the refund will be processed using an available payment method. Processing times may vary depending on the payment method or financial service provider.

Original delivery charges, where applicable, may be non-refundable, except where the return is due to an incorrect, damaged, or defective item supplied by us.

Order Cancellation

If you need to cancel an order, please contact us before the order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible and the standard return conditions may apply.

Exchanges

If you receive an incorrect, damaged, or defective item, please contact us so we can review the issue and, where appropriate, arrange a replacement.

How to Request a Return

To request a return, please contact Smart Finds Customer Support with:

• Your name
• Order number
• Reason for the return
• Photos or video of the product, where relevant

Please do not send a product back without first contacting us and receiving return instructions.

Contact Us

If you have any questions regarding returns or refunds, please contact Smart Finds Customer Support through the contact information provided on our website.

Smart Finds reserves the right to review return and refund requests individually and may decline requests that do not meet the conditions stated in this policy.